Pet Insurance FAQs

The promoted cat and dog cover can start from 8 weeks old, subject to the provider’s current eligibility rules.

Lifetime cover provides an annual vet-fee allowance that can reset at renewal. Time-limited cover provides a fixed amount for an eligible condition for up to 12 months or until the financial limit is reached, whichever happens first.

The promoted lifetime dog options provide £2,000, £4,500 or £7,000 of veterinary-fee cover per policy year, subject to policy terms.

The promoted lifetime cat options provide £1,000, £3,500 or £7,000 of veterinary-fee cover per policy year, subject to policy terms.

Time-limited cover is available with veterinary-fee limits up to £2,500 or £4,000 per eligible condition for up to 12 months.

The provider states that it can pay the vet directly. Direct settlement depends on the claim process and whether the veterinary practice agrees to it.

Yes. The provider advertises a minimum £24 discount when more than one pet is insured, calculated as £1 per pet for every month insured. Terms and conditions apply.

Dental treatment caused by eligible illness, accident or injury can be covered where the policy conditions are met; routine dental work such as cleaning is not covered. Check the current policy wording and dental-care requirements.

Pre-existing conditions are not normally covered by the promoted policy. The insurer’s definition can include earlier symptoms as well as diagnosed conditions.

Eligible physiotherapy and complementary treatment can be included, subject to the policy terms and any relevant sub-limits.

Eligible overseas veterinary treatment and selected travel-related benefits can be included under certain policy levels and conditions.

Selected cat cover can include advertisement and reward, theft or straying benefits, subject to the chosen policy and benefit limits.